Cookies are small files containing text that are stored on your device through your web browser when you visit a website. They allow a website to identify your device and remember certain information associated with your use of the Website. This may include information you have previously provided, preferences you have selected, and details concerning your activity, such as the pages you have accessed, features you have used, or whether you have logged in.
Our Website uses cookies to understand how visitors use and navigate the Website and to identify visitors who return at a later time. The information obtained through these technologies helps us improve and tailor the browsing experience, conduct analytical activities, and compile statistical data about visitors to the Website and other platforms. In using cookies, we seek to provide a convenient and effective online experience while taking appropriate account privacy considerations. Details of our broader privacy practices are available in our Privacy Notice.
The following section sets out the types of cookies that may be used on our Website and explains the ways in which you can control or disable them:
Essential cookies: These cookies are required for the Website to function and support core technical features. They may, for example, remember that you have chosen not to consent to certain other cookies. Because they are necessary for the operation of the Website, your consent is not required for these cookies.
Website banner cookies: Our Website and the CRM system connected to it use these cookies to support and improve your experience and to enhance the information available to us. These cookies are controlled through the cookie consent banner that appears when you first visit the Website.
Third party cookies: Certain external applications integrated with our Website may place cookies on your device to support data collection and Website functionality, including applications connected with social media. These cookies are subject to the choices you make through the cookie consent banner displayed when you access the Website.
Client login cookies: Our online client portals may use these cookies to authenticate users, preserve active sessions, and support security measures. The portals are accessible through links on the Website but on separate domains.
If you have previously provided cookie consent, you can change or withdraw that consent at any time through the applicable cookie management facility available for the Website.
For any questions or concerns regarding the use of cookies, please contact us at: contact@cyan-pro.com.
Essential cookies
__hs_opt_out
This cookie records the choice you make when you decide that you do not want to be prompted again to accept cookies.
Depending on the preference selected, it records either "yes" or "no".
The cookie remains active for 13 months.
hs_ab_test
This cookie allows an A/B testing page to display the same version that was previously assigned to you when you revisit it.
It records both the identifier of the relevant test page and the particular version shown to you.
It is retained only for the duration of the session.
<id>_key
When you enter a page protected by a password, this cookie is generated to allow the same browser to access that page in the future without requiring the password to be entered again.
The specific cookie name varies depending on the password-protected page concerned.
An encrypted form of the password is stored in the cookie for this purpose.
It is deleted after 14 days.
hs-messages-is-open
This cookie remembers the status of the chat widget, including whether it was open, so that this setting can be retained for future visits.
It is created in the browser when a new chat is started, and the widget status is reset following 30 minutes without activity.
Where the cookie is present, its value is the Boolean value “True”.
It remains for 30 minutes.
hs-messages-hide-welcome-message
This cookie records that the chat widget’s introductory message has been dismissed and prevents the message from being shown again for the following day.
Its value is either “True” or “False”.
The cookie expires after 24 hours.
__hsmem
A cookie of this type is created when you sign in to a restricted or secure part of the Website.
It holds encrypted information that enables our system to recognize you.
It has a lifespan of one year.
hs-membership-csrf
This cookie is a security measure designed to help protect the login process against fraudulent requests.
It contains a randomly generated combination of letters and numbers which is used to verify the authenticity of a membership login request.
It is removed once the session has ended.
hs_langswitcher_choice
This cookie remembers the language you selected when using the Website’s language-switching functionality on pages offered in more than one language.
It is generated when you choose a language and, where an appropriate version is available, helps direct you to that language version on subsequent access.
The stored value is a string containing the relevant ISO639 language code.
It expires after two years.
__cfduid
This cookie is supplied through our CDN provider and is used as part of measures designed to identify potentially malicious visitors while minimizing the risk of legitimate users being prevented from accessing the Website.
It can identify visitors using a shared IP address and assist in applying suitable security configurations.
It operates as a session cookie and has a maximum lifespan of 30 days.
__cfruid
Our CDN provider uses this cookie in connection with its mechanisms for controlling and limiting request rates. It is removed when the browsing session ends.
Website banner cookies
__hstc
This cookie is the principal tracking cookie used to monitor activity on the Website.
The information it records includes the domain, user token (utk), the time of the first visit, the time of the previous visit, the time of the current visit, and a session counter that increases each time a new session takes place.
It remains stored for 13 months.
hubspotutk
This cookie is used to distinguish and recognize individual Website visitors and is passed to our CRM when a visitor submits a form. Its purpose is to identify and differentiate contacts within the CRM.
It expires 13 months after it is created.
__hssc
This cookie is used to retain information about a visitor’s current session.
It assists the CRM in determining whether the session number and relevant timestamps maintained in the _hstc cookie need to be refreshed.
The information stored includes the domain, the number of page views during the session (viewCount), and the timestamp indicating when the session began.
It expires after 30 minutes.
__hssrc
This cookie is generated when the Website modifies the session cookie and is used to establish whether the browser has been restarted.
Where the cookie is absent when cookie-management activity takes place, the Website treats the visit as a new session.
Its stored value is "1" when the cookie is present.
It lasts until the end of the session.
messagesUtk
This cookie enables us to recognize visitors who interact with us through live-chat or chatbot functionality. If you leave the Website before the interaction results in your details being added as a CRM contact, the cookie remains linked to your browser.
Should you subsequently return through the same browser, the chat functionality may use the cookie to access and restore your earlier conversation history.
The cookie expires after 13 months.